We have compiled this information as a resource for anyone interested in conducting employee satisfaction surveys. The answers below reflect our experience in conducting employee satisfaction surveys over the past 15+ years. If you have a question that is not answered by our FAQ, please contact us and we will be happy to assist you.
Companies that Flex
Professional Employee Satisfaction surveys
- Dedicated support throughout the survey process.
- Our experts are available to answer questions.
- Guidance in developing your customized questionnaire.
Ultimate Survey Flexibility
- Customize your Employee Satisfaction Survey to fit your needs.
- Incorporate metrics like benchmarking and employee NPS.
- Flexible deployment methods via generic link, email, text or paper surveys.
Invest in Organizational Success with
an Employee Satisfaction Survey
30+
Survey
Languages
50+
External
Benchmarks
120+
Hours of
Setup Saved
Extensive & Insightful Reporting
- Provides a clear picture of performance across all survey topics.
- Empower stakeholders with tailor-made reporting for Staff Satisfaction Surveys.
- 10 to 10,000 employees, we make Employee Satisfaction Surveys a breeze.
Affordable Pricing for Your Budget
- Comprehensive Employee Satisfaction Surveys at a fraction of the cost.
- We believe that money is better spent on initiatives to improve employee satisfaction rather than on surveys to measure employee engagement.
- Invest in Staff Satisfaction, not just surveys. Join us in making a difference.
Value
Launch a Basic Employee Satisfaction Survey Within a Smaller Company
- Custom Questionnaire
- Overall Reporting
- Participation Tracking
- 1x Results Presentation
Starting at
$4,500Professional
Employee Satisfaction Surveys With a Professionally Managed Solution
- Employee Census Analysis
- Segmentation of Results
- Manager/Department Reports
- 2x Results Presentations
Starting at
$5,500Enterprise
Get the Best of Flex With Detailed Reporting and Post-Survey Resources
- Manager Training Webinars
- Report Distribution
- Online Action Planning Tool
- Action Planning Resources
Starting at
$7,500Enjoy These Features With All Packages
Dedicated Account Manager
Communication Plan
Questionnaire Development
Extensive Reporting
External Benchmarking
Unlimited Service & Support
- Streamlined solutions for your Staff Satisfaction Survey.
- Our clients are assigned a dedicated research specialist that guides you through the Employee Satisfaction Survey process.
- Contact your dedicated specialist directly with questions at any time.
100% Confidentiality
- Encourages open, honest, and productive feedback.
- Responses are never reported on segments below a minimum threshold.
- Trust-driven environment for candid and valuable employee input.
What our Clients are Saying
Real People, Real Results: See What Our Customers Have to Say
“Flex Surveys is a valuable tool in helping analyze our Employee's Engagement, a great product and a fantastic team to work with. I would recommend it to any business professional looking to conduct an Employee Engagement Survey.”
“I would highly recommend Flex Surveys to any organization looking for a cost effective Employee Engagement Survey solution. Our organization has been very impressed with both the knowledge and level of service provided by their team.”
“We chose Flex Surveys for our first ever Employee Engagement Survey and could not be happier. They took on our project, provided valuable guidance to customize the survey for our unique company, and made it very simple to implement.”
“I was involved in the selection and implementation of our Employee Engagement Survey with Flex Surveys. From the beginning I found them to be professional, insightful, and helpful. Flex did an exceptional job reviewing the reports and training us how to best implement them.”
“This was our first experience with Flex Surveys, and it was excellent! The team did an excellent job by providing us with thoughtful and actionable insights into our results. The summary presentations to our partners and employees were both top notch.”
“We chose Flex Surveys because we were looking for an Employee Engagement Survey provider that didn’t require a lengthy or convoluted implementation process yet offered thorough analysis and benchmarking, all for an affordable budget.”
“Flex Surveys has been an absolute pleasure to work with. Their ability to thoughtfully listen to our wants and needs and translate them into meaningful, strategic recommendations has been invaluable. Their expertise, responsiveness and professionalism is greatly appreciated.”
“Flex Surveys made it so easy to implement a highly confidential and polished product! They help manage the entire process even down to our customized marketing materials. At an affordable price, they gave us strategic advice and answered our questions once the results were in.”
“Flex Surveys exceeded our expectations. They provided excellent Account Management and handled every detail from start to finish. Their analytics and thought leadership with the interpretation of the data was extremely valuable.”
“Flex Surveys was easy to implement and their customer service was A+. They handled everything from survey design to customized marketing materials to data analysis.”
“Flex Surveys took on our project and provided recommendations to help us apply their insights across our organization. We found their feedback to be in-depth and easily understood. They are an invaluable tool in helping analyze any organization.”
“I have used Flex in three different organizations and recommend them for 1) the personal attention provided by the Account Managers, 2) how simple it is to implement, and 3) the phenomenal reporting and graphics that makes it simple to identify improvement areas.”
Employee Satisfaction Survey FAQs
Why Do We Need an Employee Engagement Survey?
- The motivation of a company’s employees is the one measure that is most indicative of a company’s future success.
- It is no secret that dissatisfied & unmotivated workers are inefficient with their time and produce lower-quality work.
- These feelings of discontent are simply symptoms of larger problems that exist within the physical workplace and culture of an organization.
- Employee Engagement Surveys provide employees with the opportunity to give feedback and share their feelings in a safe and non-confrontational setting.
- Armed with the results, company management will then have the opportunity to evaluate the current state of their company.
- They can then devise an action plan to meet the most pressing needs of the organization.
What Do Employee Engagement Surveys Improve?
- Conducting an Employee Engagement Survey will:
- Open the lines of communication between management and staff
- Produce a happier & more motivated workforce
- Increase employee commitment & retention
- Decrease hiring and training costs
- Improve worker efficiency, product quality & customer satisfaction
- Employee Engagement Surveys help identify the root causes of employee dissatisfaction and allow companies to target those areas.
- Once action plans are in place, companies will benefit from increased productivity, job satisfaction, and loyalty.
Why is Flex Surveys so Flexible?
- Our survey platform was designed to adjust according to the needs of any situation. We can custom tailor our software to accommodate a wide variety of organizational requirements.
- Some common customizations include:
- Importing past surveys (both questions & results)
- Questionnaire alterations
- Reporting customization
- Custom survey deployments (smartphones, tablets & paper)
- Engagement metrics (employee NPS or % engaged)
- Advanced survey features (like skip logic, randomization or piping)
Why Should We Use Flex Surveys and Not a DIY Platform?
- Internal Employee Engagement Surveys generally offer many benefits:
- Increased buy-in from management (more action will be taken with the results)
- Better control over the entire process
- Ability to customize the questionnaire
- However, they also entail some major disadvantages:
- Lack of perceived confidentiality will avert employees from being completely open and honest with their answers
- Internal questionnaires often avoid key issues in fear of raising difficult topics
- Companies lack the experience and resources to fully and accurately report on survey results
- On average, internal surveys take 2x longer to provide feedback to staff
- Our approach was designed to build off the core benefits of internal surveys while minimizing any downsides. to accomplish this, we work with you to design the survey and then we handle all of the details and behind the scenes work to set-up and report on the survey. your management team is then responsible for analyzing the results that we have provided.
- Flex Surveys’ process provides all of the benefits from both internal & external Employee Engagement Surveys.
- We have over 15 years’ experience with Employee Engagement Surveys. Save yourself hours of set-up, design and reporting and let us take care of everything. We will keep you updated throughout and make sure that everything goes smoothly.
We Have Done an Employee Engagement Survey in the Past, Why Should We Do Another?
- Employee Engagement Surveys are not designed to be a 1-time occurrence or an intermittent practice.
- The premise behind the surveys is centered around providing a stable mechanism for open and honest feedback with your staff. This is best done on a yearly basis because it will provide employees with a clear picture of what to expect. It also provides ample time for an organization to review the results and implement any changes.
- Once established, the survey period should not be altered unless there is a significant impediment to the process. This is because project timing can impact the validity of comparisons with previous studies as well as strain the level of trust between management and staff.
What Are the Benefits of a Yearly Employee Engagement Survey?
- Yearly studies provide many benefits, including:
- Increases employee engagement, satisfaction & morale (it’s easier to see if their feedback is being used)
- It allows companies to track changes in engagement & satisfaction over time
- Companies are more likely to identify problem areas before they become serious (also easier to repair)
- Increased motivation for managers/supervisors to act (they will be evaluated on a yearly basis)
- Improved ability to measure the effectiveness of the action plans that are put in place
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