Factors that Influence
- Trust between employees
and executives - Organization’s fiscal
performance of the past year - Results from previous year’s
engagement survey - Goals of the previous regime
Improvements Over the Past Year
Improvements Over the Past Year
Background Information
This theme measures employees’ perceptions of whether the organization is moving in the right direction.
The results reflect how positively employees view any perceived changes over the past year.
Changes within the organization may stem from the results of previous Engagement Surveys (see Company will act on the results of the survey) or any other unrelated changes.
Why is this Important?
Employee satisfaction and employee engagement are strongly aligned.
When employees believe their workplace has broadly improved, their level of engagement is also likely to improve.
Taking overt steps to improve working conditions demonstrates to employees that their feedback matters.
When improvements and tangible results are achieved, employees see investments in their success being realized.
This helps drive increased commitment and engagement from employees over time.
Recommended Action Items
Consider implementing the following action items as part of your personalized strategy to improve the level of employee engagement within your team.
Identify Areas to Improve Upon
It is best to administer an engagement survey to collect feedback and then review the results to identify areas of opportunity. Examining the employees’ qualitative feedback can help clarify the rationale behind their numerical ratings. Managers should allot time for 1: 1 debriefing sessions with employees to discuss the results and to gather input.
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Communication & Feedback
Develop formal channels to enhance communication and create opportunities to use them. Encourage back and forth dialogue on how productivity, work practices and culture can be improved. Offer different ways to communicate. Be open and transparent with your employees. Communicate clearly which areas will be the focus of improvement.
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Celebrate Achievements
Celebrate successes. Employees appreciate being recognized when they have taken steps to achieve positive breakthroughs in their work. Over time, a number of these small steps can add up to significant improvements in the work environment. Ensure targets and goals are clearly communicated to staff and celebrate when milestones are reached.
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Share Client Feedback
Sharing positive client feedback and experiences that demonstrate positive changes and improvements in the company provides external validation and increased awareness of company progress. As employees become more aware of positive changes and their outcomes, so too will their perceptions of company improvements over time.
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