Factors that Influence
- Recent success or challenges as an organization
- Frequency of interactions between staff & sr. leaders
Trust Between Sr. Management & Employees
Trust Between Sr. Management & Employees
Background Information
This topic measures the level of trust that is felt between the senior management team and the employees.
This is a broad topic that encapsulates multiple variants of trust within an organization.
Regarding leadership, this refers to strategic trust employees have that senior management will make competent decisions. It also refers to a personal trust that the leadership team can be relied upon to act fairly and honor its commitments.
Finally, it also addresses the level of trust employees feel to do their work and how empowered they feel to take on new initiatives.
Why is this Important?
Trust is a pillar of successful teams and organizations; helping them to work much more effectively as a group than as individuals.
Organizations that have a high level of trust have increased employee morale, more productive workers and lower staff turnover.
Recommended Action Items
Consider implementing the following action items as part of your personalized strategy to improve the level of employee engagement within your team.
Trust at all Levels
In addition to senior leadership, trust must be established and modelled at all levels of the organization. Every time an individual manager violates the personal trust of his/her direct reports, overall organizational trust is shaken.
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Employee Freedom & Autonomy
Providing employees with the autonomy to manage their own working conditions signals that leadership trusts them. Nonetheless, when employees struggle managers should be there to step in to support and offer any necessary guidance.
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Consistent Accountability
When employees believe that a manager or an organization is applying inconsistent standards or playing favorites, trust is eroded. All employees must be held to the same level of accountability. If a strong performer is given leeway and allowed to be seen as an exception, the effect on the team can be corrosive.
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Set Goals & Communicate Progress Often
Employees gain faith in their leadership when they see them delivering on organizational goals. Communicate goals often and create transparent progress updates. This gives employees information and a clear understanding of the state of the organization.
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