Factors that Influence
- Employee Seniority
- Mgr. Experience & Tenure
- Team Size
Available to Answer Questions
Available to Answer Questions
Background Information
Results related to this theme primarily express how accessible employees’ feel their direct manager is when they reach out to address a question or issue that cannot be resolved on their own.
Additionally, it partly reflects how valuable they feel their manager is as a resource to help them address and solve problems as they encounter.
These results can be examined alongside My manager does a good job of managing my department to gain a more complete understanding into how effective employees feel their manager is.
Why is this Important?
Employees’ relationships with their manager form a core component of their employee experiences and strongly impact their engagement. This is especially true for newer employees.
Managers can strengthen employee engagement by making themselves accessible to provide answers and to help solve problems. This provides invaluable opportunities for development, guidance, and rewards proactive employees and improves team morale.
Recommended Action Items
Consider implementing the following action items as part of your personalized strategy to improve the level of employee engagement within your team.
Schedule Open Door Time
Managers need to have clearly defined and consistent windows of availability to be accessible to employees and still complete their own tasks. Make sure an open-door policy also comes with a set schedule that is followed consistently. This will enhance employees’ confidence that their questions will be addressed in a timely manner.
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Weekly Coaching Session
Managers should set up weekly coaching sessions with direct reports that are employee-driven. Encourage employees to submit questions and challenges in advance of the meeting to give managers ample time to review and prioritize them. This will help focus the time spent together to amply address key questions, challenges and concerns.
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Encourage Employees to Try, then Clarify
Prior to an employee seeking help, a manager should confirm that they need it. Managers should encourage their employees to try, then clarify. Employees can be coached on how to work through potential solutions and what their manager is looking for before seeking their help. Over time, this will enhance employees’ problem-solving abilities as well as managers’ effective use of time.
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Delegate Tasks
When a manager's finds less time in their schedule, it can be helpful to take a step back to see if certain tasks can be delegated to others. This will free up time for managers to make themselves available to their direct reports and answer any questions they may have.
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