Factors that Influence
- Conflicting incentives across teams (e.g. sales vs service)
- How closely departments work together
- Frequency of interaction
- Knowledge of each other’s responsibilities
Teamwork Between Departments/Teams
Teamwork Between Departments/Teams
Background Information
This theme measures employees’ feelings towards other teams and/or departments as well as their perceptions of how departments interact across the organization.
Strong working relationships within teams do not translate or transform into strong relationships between teams.
The results for this theme can often contrast with results for: Teamwork & Cooperation Within a Team
Why is this Important?
Interdepartmental teamwork and a sense of cooperation can have a significant impact on overall Employee Engagement.
The correlation is usually derived from the negative impact that internal politics and ‘red tape’ can have on the workplace environment.
Recommended Action Items
Consider implementing the following action items as part of your personalized strategy to improve the level of employee engagement within your team.
Improve Top-Down Communication
Actively share teams’ objectives, challenges, and successes across the company. When teams understand what their counterparts are working towards and how it relates to their own goals, they are more likely to build rapport and support.
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Facilitate Communication from Team-to-Team
Develop formal channels of communication between teams and create opportunities to use them. Ensure there are numerous opportunities/spaces for teams to interact - through use of software, routine multiteam meetings or organized out-of-office events.
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Foster a Culture of Empathy
Beyond communication, create opportunities for teams to “walk a mile in each other’s shoes” through cross-training and team building activities. Curiosity and understanding the pressures and constraints other teams face will lead to better processes and collaboration.
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Lead from the Top
Supervisors and managers must lead by example. By blaming other teams or ignoring their concerns, you cultivate an atmosphere of “us vs them” that employees will tend to mirror.
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