Net Promoter Score
Employee NPS provides a single unifying goal for an entire organization to strive towards.
How likely would you be to recommend COMPANY as a place to work?
(Scores 7+) What are the main elements that would lead you to recommend working at COMPANY?
(Scores <6) What are the main elements that are preventing you from recommending COMPANY?
How likely would you be to recommend COMPANY’s products or services?
(Scores 7+) Are there any elements that you feel COMPANY can improve? What are our strengths?
(Scores <6) What improvements/feedback do you have regarding the customer experience?