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Sections
Net Promoter Score
Employee NPS provides a single unifying goal for an entire organization to strive towards.
How likely would you be to recommend COMPANY as a place to work?
(Scores 7+) What are the main elements that would lead you to recommend working at COMPANY?
(Scores <6) What are the main elements that are preventing you from recommending COMPANY?
How likely would you be to recommend COMPANY’s products or services?
(Scores 7+) Are there any elements that you feel COMPANY can improve? What are our strengths?
(Scores <6) What improvements/feedback do you have regarding the customer experience?
NPS
Overall Satisfaction
Overall Satisfaction
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
COMPANY is a good place to work
I am proud to work at COMPANY
Over the past year, COMPANY has improved for the better
I am optimistic about the long-term success of COMPANY
I believe COMPANY will act on the results of this survey
Do you have any comments you would like to share?
Work Environment
Work Environment
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
COMPANY does a good job of recruiting highly qualified employees
COMPANY does a good job of retaining highly qualified employees
COMPANY is a warm and friendly place to work
COMPANY values diversity of cultural backgrounds, personal styles, and lifestyles among its employees
Employees are valued at COMPANY
Do you have any comments you would like to share?
Quality & Customer Service
Quality & Customer Service
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
My department has enough employees to handle our workload
My fellow employees are committed to doing quality work
Our clients rate their overall experience with COMPANY as excellent
Our clients believe that we provide excellent customer service
Do you have any comments you would like to share?
Communication & Teamwork
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
COMPANY shares a clear vision of the direction in which we are going
COMPANY keeps me well informed about matters that affect me
There is a strong sense of teamwork and cooperation within my immediate team
There is a strong sense of teamwork and cooperation between my department and other departments
My workgroup receives high quality support from other units on whom we depend
Do you have any comments you would like to share?
Communication & Teamwork
Job/Role Clarity
Job/Role Clarity
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
I know what is expected of me at work
I know how my job contributes to the success of COMPANY
I have the decision making authority I need to do my job effectively
The amount of work I am expected to do is reasonable
I have the tools and resources I need to do my job well
At work, I have the opportunity to do what I do best every day
Do you have any comments you would like to share?
Performance Appraisals
Performance Appraisals
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
Employee efforts and achievements are properly recognized at COMPANY
I receive regular constructive feedback on my overall job performance
I receive timely recognition on the quality of my work
COMPANY does a good job working with employees to improve their performance
Do you have any comments you would like to share?
Supervisor/Manager Skills
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
My Supervisor/Manager does a good job of managing my department
My Supervisor/Manager encourages employee involvement and feedback
My Supervisor/Manager is a role model for hard work and quality execution
My Supervisor/Manager treats all employees fairly and equally
My Supervisor/Manager has a sincere interest in my well-being
Do you have any comments you would like to share?
Supervisor/Manager Skills
Senior Management
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
The day-to-day actions of Sr. Management are consistent with what they say (They walk the talk)
There is a strong level of trust that exists between Sr. Management and employees
Sr. Management motivates our workforce to perform at a high level
Do you have any comments you would like to share?
Senior Management
Learning, Development & Promotions
Learning, Development & Promotions
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
COMPANY offers me the necessary training to do my job well
Over the past year, I have had the opportunity to learn and grow
Our organization provides opportunities for career advancement
Job opportunities are open and fair to all qualified internal applicants
Do you have any comments you would like to share?
Compensation & Benefits
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
I am satisfied with my current work schedule/hours
Based on my skill-set and job performance, I am satisfied with my pay
The benefits provided by COMPANY meet my expectations
Do you have any comments you would like to share?
Compensatio & Benefits
Job Satisfaction & Commitment
Please rate your LEVEL of AGREEMENT or DISAGREEMENT with the following statements:
I am satisfied with my current job
I have the opportunity to share my thoughts and ideas
I feel my job is secure
I am able to balance the relationship between my work life and my personal life
I have close personal connections at work
I plan on continuing my career with COMPANY for at least 2 more years
Do you have any comments you would like to share?
Job Satisfaction & Commitment
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