Factors that Influence
- Company Transparency
- Information Sharing
- Seniority of Staff
- Proximity to Leadership
Keeping Staff Well Informed
Keeping Staff Well Informed
Background Information
This theme examines how informed staff feel about decisions and changes that specifically impact them.
This may contrast with how they feel about Sharing a Clear Vision of the Direction in Which We Are Going.
Though respondents may be informed by other staff or unofficial channels, this theme measures staff opinions of how well they are informed of matters that impact their work through top-down communication.
Why is this Important?
When decisions are made and changes are implemented that impact specific staff, it can be a pivotal point in their engagement.
When handled well, staff feel not only informed but that they have been consulted and their concerns have been heard.
Even decisions that negatively impact them can be met with understanding and staff buy-in.
Changes not well communicated can cause staff who are impacted to feel less valued and out of alignment with the company’s direction and high-level goals.
This can lead to creating a lack of trust between team members and management and discouraging staff from supporting new initiatives or policies.
Recommended Action Items
Consider implementing the following action items as part of your personalized strategy to improve the level of employee engagement within your team.
Information Sharing Resources
Share regular information through newsletters, meetings, and training sessions. More importantly, create a platform where information can be stored and shared. Provide staff & leaders with processes to regularly share and review new information.
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Consult Staff on Decisions
Employees are less receptive to decisions that affect them when they are made without discussion. The process behind decisions should also be transparent, with clearly stated objectives. Decisions should be communicated through channels where staff can express opinions.
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Share Difficult Decisions
Difficult decisions and initiatives need to be communicated clearly and with advance notice. When staff feel they are being manipulated or that information is being withheld, their trust and level of commitment to an organization plummet. Difficult conversations are opportunities to demonstrate a company’s values and integrity which can reap dividends, over the long term.
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Train & Trust People Leaders
Decisions that impact staff will likely be communicated through their direct leaders. How this information is received by staff will depend directly on how well the message is delivered. Prior to any major announcement, gather team leaders and closely review the main objectives and points for them to share. Not all managers will be equally comfortable sharing information with staff so training and support should be part of the process.
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